Frequently Asked Questions

How to redeem Rewards points through ClickKTC?

To redeem Rewards points through ClickKTC

  1. Go to "My account"
  2. Select "Outstanding Point"
  3. Select Card Number
  4. Select "Redeem Points"
  5. Select program, amount of points, and fill in required information then click "Redeem Points"
  6. Continue OTP verification. When conversion is completed, the confirmation email will be sent to your registered email.

How long redemption process will take?

Redemption through ClickKTC will take 7 working days.

Is it possible to cancel or undo the redemption?

Once the redemption process is completed,it cannot be cancelled. For more information, please contact KTC PHONE 02 123 5000.