Frequently asked questions

1. What is KTC WORLD service?
KTC WORLD offers comprehensive travel and tourism information for both domestic and international destinations with extra convenience for KTC credit cardmembers.
  • Flight tickets from leading airlines
  • Accommodation, hotels, and resorts
  • Private car rental, car rental with a driver, and airport transfer
  • Tour packages
  • Attraction and excursion passes
  • International rail passes and train tickets
  • Travel insurance
  • Private trip arrangement and planning services
  • Worldwide visa service
  • Service for corporate customers, government, and state enterprises
2. Why choose KTC WORLD service?
  • Find the best rate. We’ll compare all to select the best for you.
  • Save time searching for information. We curate a wide range of travel products and services from reliable and trustworthy partners that offer quality and service you can trust.
  • Value for money. KTC credit cardmembers enjoy year-long special privileges.
  • Secure payments and no surcharge fee when you spend with a KTC credit card.
  • Feel at ease during an emergency. We are equipped to serve, follow up, and sort out your travel plans 08.00 A.M. – 10.00 P.M. a day.
3. What days and times are KTC WORLD open for service?
08.00 A.M. – 10.00 P.M. a day, 7 days a week, even on public holidays.
4. Who can use the KTC WORLD service?
The service is exclusive to KTC credit cardmembers including cards for personal, corporate, government, and state enterprise use.
5. Through which channels can I contact KTC WORLD 08.00 A.M. – 10.00 P.M. a day?
KTC WORLD travel consultants are available to serve you via the following 3 channels:
  1. Tel.: 02 123 5050
  2. LINE ID: @KTCWorld
  3. Email: ktcworld_cs@ktc.co.th, corporate customers ktcworld_corp@ktc.co.th, and governments and state enterprises ktcworld_govt@ktc.co.th
    To follow our promotions, please visit:
    Facebook: KTCWorldCommunity  
    Website: www.ktc.co.th/ktcworld   
6. What kind of payments doKTC WORLD accept?
Is there an extra charge? KTC WORLD accepts KTC credit cards only with no surcharge fee.
7. How to change or cancel a trip booked through KTC WORLD?
Kindly provide your reservation information and inform your request to change or cancel. KTC WORLD consultants will coordinate with the airline/product and service provider to process as requested. KTC WORLD consultants will update the status of your requirement or additional fees (if any) via the channels below:
  1. Tel.: 02 123 5050
  2. LINE ID: @KTCWorld
  3. Email: ktcworld_cs@ktc.co.th, corporate customers ktcworld_corp@ktc.co.th, and government agencies and state enterprises ktcworld_govt@ktc.co.th
    To follow our promotions, please visit:
    Facebook: KTCWorldCommunity  
    Website: www.ktc.co.th/ktcworld