Frequently Asked Questions - Flight Ticket Reservation

1. Who provides the online flight reservation and ticketing service on the KTC WORLD website?
This website’s reservation and ticketing service is operated by World Explorer Company Limited, a licensed travel agent partner of KTC, accredited by the International Air Transport Association (IATA) under number 35-3-0509-3. The service uses the Amadeus system, a globally recognized leader in airline reservation and ticketing system. Click for more information about the Amadeus system.

2. What should I prepare before reserving a flight ticket?
Have your passport or ID card ready, along with the KTC credit card you plan to use for the transaction. Review the details, terms, and conditions. Ensure you understand and accept the terms and conditions before using the flight reservation service on the website.

3. Differences between promotional and regular tickets
Promotional tickets often have special terms and conditions and/or a limited booking and travel period, and cannot be changed after issuance. Some require a hotel room reservation at the time of booking. A staff will provide details about the hotel rate before the ticket is issued. If you choose a promotional ticket but do not wish to book a room as required, the airline reserves the right to adjust the fare accordingly. Always review the "Ticket Conditions/Regulations" before confirming your reservation.

4. Can I change/edit the passenger name after booking or ticket issuance?
Most airlines do not allow changes to the passenger name on an e-ticket or may charge a fee based on their policy. Before confirming your reservation, ensure the passenger's first and last names match the passport details. For infants under 2 years traveling with parents, the infant's last name must match the parent's. The combined length of the parent's and infant's full names must not exceed 28 characters. If it does, use initials for the parent's first name (e.g., "S" instead of "SUWANNA"). For assistance, please contact a KTC WORLD staff at 02 123 5050 before booking.

5. Why do ticket prices differ between the search and payment pages?
Ticket prices on the search page are based on the latest airport taxes and fuel surcharges recorded in the system for faster results. However, when you confirm your booking or proceed to payment, the system retrieves updated prices based on the tax rates effective on that date. Since airlines update fuel surcharges and taxes weekly, prices may vary between the search and payment stages. 

6. Can I change my flight, travel date, or route?
Changes to your flight, travel date, or route depend on the ticket or airline conditions. Kindly contact KTC WORLD at 02 123 5050 for assistance. Note that some promotional tickets do not allow date changes or may have specific timeframes. Always check the conditions of your ticket or class before confirming your reservation. Changing travel details may incur fees, including additional fuel surcharges and taxes for which the passenger is responsible.

7. Can I cancel my reservation?
You can cancel your reservation only if the e-ticket has not yet been issued. To cancel, contact KTC WORLD at 02 123 5050. If the ticket has already been issued, KTC reserves the right not to cancel or refund the ticket according to the specific conditions of each airline.

8. How do I know if my reservation is confirmed?
After completing the transaction, you will receive an reservation confirmation email with flight details, travel date, and ticket price. Kindly check the inbox of the email address you provided during the booking. You will receive 2 emails in order: 1. Payment Confirmation email with the reservation status and credit card deduction details, and 2. An E-ticket email with the ticket details for the complete flight reservation charged to your credit card.

9. Will the e-ticket be issued immediately after reservation is complete?
No, e-tickets are not issued immediately. For online reservations, a travel agent (World Explorer Company Limited.) must first verify the reservation details. The e-ticket will be issued within 1 business day after the reservation is approved and the credit card is charged. For reservations made outside of business hours, the e-ticket will be issued on the next business day.    For Thai Airways domestic promotional tickets and certain international routes with other airlines, tickets must be issued immediately. If reservations and payments are made outside of business hours, the company reserves the right to cancel the ticket issuance and confirmed seats. A staff will contact you to arrange a new reservation or provide refund details (refunds to the credit card account will be processed within 45 business days).

10. Will I have to pay additional charges if the airline increases fuel tax and surcharge rates after the reservation is complete and charged to my credit card at the original rate?
Yes, you must pay the difference in fuel tax and surcharge rates based on the new rates. A staff will contact you to inform you of any additional charges before the ticket is issued.

11. How do I pay with a KTC credit card?
You can pay using KTC VISA/ MASTERCARD/ JCB/ UNIONPAY credit cards that have been registered and verified through the EMV 3-D Secure service. This security service protects KTC credit cardmembers when making online payments for products and services via the internet and meets international security standards, supporting Verified by Visa (VbV), Mastercard SecureCode (MCSC), and J/Secure systems. It includes a 2-step verification process to ensure cardholder identity. Click for more information about EMV 3-D Secure. 

12. Can someone else pay for my online reservation with a KTC credit card?
Yes, someone else can pay provided they have the cardholder’s consent. However, travelers will not be eligible for accident insurance coverage from the KTC credit card if they are not the cardholder.

13. How secure is it to pay via credit card on the website?
KTC ensures the security of your credit card information during online transactions and keeps your personal information confidential. To securely process credit card payments online, KTC requires user identity verification through EMV 3-D Secure and OTP services. These measures provide the highest level of security for your transactions. Click for more information on EMV 3-D Secure and OTP

14. Can I request a return or refund of the flight ticket if I do not travel?
Card refunds depend on the airline's policy and conditions. Most airlines will charge a fee for canceling a flight reservation and typically process refunds within 2-3 months.

15. What should I do if my e-ticket is lost or accidentally deleted?
Kindly contact KTC WORLD staff at 02 123 5050 to request a resend of your e-ticket.

16. Can I make a payment if I do not have a KTC credit card?
This service is exclusively for KTC credit cardmembers. If you need to pay with another credit card, please contact World Explorer Company Limited at 02 631 3448 to arrange the payment.

17. How can I check if my flight ticket has been confirmed by the airline?
You can check the status of your flight ticket at www.checkmytrip.com, a central platform for verifying flight tickets with leading airlines.

18. How can I buy a ticket with travel insurance or book an additional room?
Kindly contact KTC WORLD staff at 02 123 5050, available daily from 8:00 a.m. to 10:00 p.m. (including public holidays).

19. Can I use points or pay in installments?
Yes, transactions on this website support full payments or 0% interest installments for 6 months using KTC credit cards. You can also use KTC FOREVER points to redeem discounts.

20. Who should I contact if there is a problem with the transaction?
Kindly contact KTC WORLD staff at 02 123 5050, available daily from 8:00 a.m. to 10:00 p.m. (including public holidays). 

21. What documents do I need to prepare on the day of travel?
For domestic travel: Bring your e-ticket and ID card or passport for check-in at the airport counter. For international travel: Bring your e-ticket, passport with at least 6 months of validity (if you have a new passport, kindly also bring your old one), along with a visa stamp from the destination country.

Note that some countries are visa-exempt, including China, Japan, Cambodia, South Korea, Chile, Seychelles, Turkey, Brazil, Brunei, Bahrain, Peru, Philippines, Mongolia, Maldives, Macau, Taiwan, India, Malaysia, Russia, Laos, Vietnam, Singapore, Argentina, Indonesia, Ecuador, South Africa, and Hong Kong. Each country has different entry requirements, ensure to check with the embassy of your destination in advance to ensure you meet all entry regulations. For more information, visit https://consular.mfa.go.th/th/index..

22. To book accommodation, rent a car, buy attraction tickets, or inquire about special promotions, who should I contact?
Kindly contact a KTC WORLD staff at 02 123 5050 or add LINE: @KTCWORLD for assistance, available daily from 8:00 a.m. to 10:00 p.m. (including public holidays).

23. What should I do if I want to use the online check-in service?
When purchasing flight tickets at KTC WORLD, kindly inform the staff if you wish to use the online check-in service. This can be done 24-48 hours before your departure.

24. What should I do if I want special add-on services?
Kindly contact a KTC WORLD staff at 02 123 5050 or add LINE: @KTCWORLD for assistance, available daily from 8:00 a.m. to 10:00 p.m. (including public holidays).

25. What should I do if I want to reserve tickets for more than 9 people?
Kindly contact a KTC WORLD staff at 02 123 5050 or add LINE: @KTCWORLD for price inquiries, available daily from 8:00 a.m. to 10:00 p.m. (including public holidays).

26. Is it possible to book a flight ticket for an infant under 2 years old as of the travel date
KTC credit cardmembers may book tickets and obtain further information by contacting KTC WORLD 02 123 5050, available daily from 8:00 a.m. to 10:00 p.m., including public holidays.