Privilege at CK Car Rent with KTC Credit Card.

CK Car Rent Terms and Conditions

1. Booking
2. • Customers may inquire about vehicle details, models, rental rates, rental periods, and pick-up/drop-off locations via the company’s official contact channels.
   • Bookings are confirmed once the company verifies the information and issues a confirmation according to established procedures.
   • Rental rates depend on the vehicle model, rental duration, usage dates, pick-up/drop-off locations, and active promotions at the time of booking.
   • Rates displayed on the website are subject to change. Customers should confirm all rates and total costs with the company prior to confirming the booking.
   • If the reserved vehicle model becomes unavailable, the company will contact the customer to propose suitable alternatives. Any change in vehicle model or booking terms requires customer consent.
2. Renter Qualifications and Required Documents
3. • Renters must meet the qualifications specified by the company and present required documents prior to taking delivery of the vehicle.
   • Required documents may vary by renter category (e.g., General Public, Students, Foreigners, Corporate Entities) and may include:
   • • National ID card or Passport
     • Valid driver’s license suitable for the rented vehicle type
     • Credit card or financial documents in accordance with company requirements
     • Additional verification documents such as payslips, student ID, or corporate registration documents
     • Power of attorney and authorized representative documents, where applicable
   • Renters must provide accurate, current, and verifiable information. Providing false information or incomplete documents may result in the suspension of vehicle delivery pursuant to booking conditions and relevant laws.
   • Renters must declare all authorized drivers, who must comply with the driver qualifications stipulated in the rental agreement.
3. Rental Rates and Payment
4. • Customers must pay the rental fees and related charges in the amount and within the timeframe specified in the company’s booking confirmation.
   • Additional charges may include delivery fees, different pick-up/drop-off location fees, after-hours service fees, extension fees, and damage liabilities as agreed in the contract.
   • Customers should review all charges before payment and retain proof of payment for every transaction.
   • Payments made via credit card, bank transfer, or other payment methods shall follow the procedures specified and notified by the company.
4. Security Deposit and Refund
5. • Renters must place a security deposit or complete payment guarantee procedures as specified by the company for each vehicle model.
   • The deposit amount depends on the vehicle model, service type, and rental conditions, and will be notified prior to booking confirmation.
   • The company will inspect the vehicle condition, check for outstanding charges, traffic fines, or applicable damages before processing the deposit refund.
   • If no deductions are required, the deposit will be refunded according to the specified timeframe and method. The timeline for bank account credit or credit limit release depends on the relevant banks or payment processors.
   • If deductions apply, the company will provide itemized details and supporting evidence as appropriate and required by law.
5. Rental Duration, Vehicle Pick-up, and Return
6. • The rental period begins and ends on the dates and times specified in the rental contract or booking confirmation.
   • Daily rentals follow the time cycle designated by the company and communicated prior to pick-up.
   • Vehicle pick-up and return must occur at the agreed date, time, and location. Any changes require advance notice and confirmation from the company.
   • Late returns may incur overtime charges or extra rental fees at the rates stated in the rental agreement.
   • Customers wishing to extend the rental period must notify the company in advance and receive confirmation before the original contract expires.
   • Early returns do not automatically entitle the customer to a refund for unused time. Refunds, if any, are governed by the booking terms and rental agreement.
6. Vehicle Inspection
7. • Customers should thoroughly inspect the exterior, interior, standard accessories, fuel/battery level, and related documents before accepting the vehicle.
   • Any pre-existing scratches, damage, or irregularities must be reported to staff and documented prior to departure.
   • Upon return, both parties may jointly inspect the vehicle and equipment to compare with its initial condition at delivery.
   • Renters must return the vehicle with all provided equipment, unless otherwise agreed.
7. Vehicle Usage Rules
8. • Renters must operate the vehicle with due care, obey traffic laws, and use the vehicle only for lawful purposes.
   • The vehicle must not be used for illegal activities, speed racing, exceeding operational limits, or high-risk activities without authorization.
   • Unauthorized drivers not listed on the rental agreement are prohibited from driving the vehicle unless written approval is granted by the company.
   • Taking the vehicle outside the Kingdom of Thailand is strictly prohibited without prior written authorization from the company.
   • Renters must safeguard the vehicle, keys, documents, and equipment. Any incidents or anomalies must be reported to the company immediately.
   • Smoking inside the vehicle is strictly prohibited. Bringing pets into the vehicle is subject to specific company policies for each vehicle type.
   • Renters are responsible for traffic fines, expressway tolls, parking fees, and other operating expenses incurred during the rental period as prescribed by law and contract terms.
8. Fuel and Electric Vehicle (EV) Charging
9. • Renters must return the vehicle with the fuel or battery level agreed upon on the pick-up date.
   • If returned with less fuel than agreed, the company may charge for the missing fuel plus a service fee as previously disclosed.
   • For Electric Vehicles (EVs), renters must follow charging instructions and use charging equipment properly.
   • Damage to the battery, charging cables, or related equipment resulting from improper use may be the renter’s responsibility, subject to facts, insurance terms, and rental contract.
9. Insurance, Accidents, and Damages
10. • Insurance coverage may vary by vehicle. Renters must review the insurance type, exclusions, deductible/excess amounts, and coverage conditions before vehicle acceptance.
    • In the event of an accident, breakdown, or potential damage, the renter must safely stop the vehicle, contact relevant authorities if necessary, and notify the company as soon as possible.
    • Renters must cooperate and assist in accident proceedings, including providing reasonably requested documents and evidence to the company or insurer.
    • Renter liability will be determined according to the rental agreement, insurance conditions, incident facts, and applicable laws.
10. Booking Cancellation and Modification
11. • Customers wishing to cancel or modify a booking must contact the company through designated channels, providing their booking reference number and necessary details.
    • Refund policies, cancellation fees, and date changes are governed by the terms disclosed to the customer prior to payment.
    • Failure to pick up the vehicle at the scheduled time without notifying the company may be deemed a forfeiture of the reservation.
    • If the company is unable to deliver the reserved vehicle, it will contact the customer to offer a resolution or process a refund in accordance with agreed terms and applicable laws.
11. Penalties and Additional Fees
    Renters are responsible for actual costs incurred from vehicle usage under pre-agreed conditions, including but not limited to:
    Actual rates and penalties shall adhere to the schedule announced or disclosed prior to contract execution and must not violate applicable laws.
12. • Late return fees
    • Refueling charges for missing fuel levels
    • Special cleaning fees for excessive dirtiness/stains
    • Damage charges for seats, glass, tires, or internal/external equipment
    • Key or equipment replacement fees for lost items
    • After-hours or alternative location pick-up/drop-off fees
    • Traffic fines and related operational expenses
12. Personal Data Privacy
13. • The company may collect and use personal data necessary for bookings, identity verification, contract execution, payments, service delivery, and legal compliance.
    • Personal data will be handled in accordance with the company’s Privacy Policy and applicable Data Protection laws (e.g., PDPA).
    • Details regarding data types, processing purposes, retention periods, and data subject rights can be found in the company’s Privacy Policy.
13. Limitations and Liability
14. • The company will provide services in accordance with confirmed bookings and agreed terms, prioritizing customer safety and rights.
    • In cases of force majeure or events beyond reasonable control, the company will notify the customer and determine appropriate remedies under applicable laws.
    • Nothing in these terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law.
14. Amendments to Terms and Conditions
    The company reserves the right to update these terms and conditions to align with business operations and legal updates, with revisions published on the website as appropriate. Confirmed bookings shall be governed by the agreement in place at the time of booking, unless mutually agreed otherwise or required by law.

Terms and Conditions for Normal Discount

1. This promotional campaign (“Promotion”) is provided by Krungthai Card Public Company Limited or KTC to offer the exclusive privileges to members of KTC credit card and/or KTC PROUD MASTERCARD/UNIONPAY cash card (“Cardmembers”) who spend on card at participating stores during 15 Nov 26 - 31 Dec 27 (“Promotion Period”) according to specified terms and conditions only.
2. The following cards are not eligible for this Promotion: KTC PROUD cash card.
3. Cardmembers who spend on card at participating stores, will get 15% instant discount on the original price of goods/services purchased.

"General Terms and Conditions” Promotion

1. Privileges under this promotion cannot be exchanged, changed to cash, or transferred to any other party.
2. Privileges under this promotion are exclusive for cardmembers with normal account status and have no record of default or overdue payment throughout the promotion period until the day on which such privileges are granted to cardmembers, based on KTC’s existing record.
3. KTC reserves the right to offer, cancel, revoke or recall any privilege under this promotion, wholly or partially, including the claim of compensation for damages (if any) if fraudulent activities are committed in order to receive the privileges under this promotion, or if the card is used for any commercial purpose, in breaching of the specified terms and conditions, or for any non-consumption purpose, or when the transaction is cancelled after KTC has granted the privileges under this promotion to cardmembers.
4. KTC reserves the right to exclude interest, fee, fine, any other fees and charges, cancellation of goods/services purchased or any other refund, from the calculation of privileges offering to cardmembers under this promotion.
5. Other terms and conditions which are not specified herein shall be provided by any relevant store/seller/service provider. Please inquire for details of conditions before purchasing goods/services.
6. KTC is not a manufacturer, distributor or service provider and has no involvement regarding any goods/services under this promotion. Should there be any inquiries or claims in respect of goods/services, or sales slip/tax invoice requirement, please contact the manufacturer, distributor and/or the owner of product or service directly.
7. For more information, please call KTC PHONE 02 123 5000