Conditions for Customers Booking Airport Transfer Services via Vacay
- Exclusive to customers booking first-time airport transfer services for Suvarnabhumi and Don Mueang Airports for Premium class (any vehicle type) via https://transfer.vacay.asia. Enter the promo code "KTCAT26" to receive an instant discount of 200 THB per order. Customers are entitled to 2 redemptions per account.
- Cardholders must make a advance booking at least 12 hours prior to the service time.
- Cardholders can book services up to 60 days in advance of the service date.
- Limited to 2,000 redemptions.
- Promotional Period: From August 15 to December 31, 2026.
General Conditions
- This privilege cannot be transferred to others, renewed, exchanged, converted into cash or other rewards, transferred to another person, or combined with other promotional offers.
- This privilege is subject to the terms specified in the service conditions only. Should additional expenses occur, the service provider reserves the right to collect fees at the specified rate. Krungthai Card Public Company Limited ("Bank") has no involvement in such expenses.
- Krungthai Card Public Company Limited ("Bank") and Vacay Travel Company Limited ("Company") reserve the right to change, amend, or cancel the promotion, in whole or in part, without prior notice.
- The Bank and/or the Company reserve the right to cancel, revoke, and/or recall privileges from KTC credit cards or KTC PROUD cash cards only if the cardholder breaches the promotion's terms and conditions (if any). If the Bank and/or the Company detect that the customer is ineligible, breaches campaign conditions, or improperly uses/claims rights from this promotion, privileges may be revoked.
Terms of Service
Pick-up from Residence:
- Cardholders will receive an SMS and Email notification 90 minutes prior to departure time.
- The driver will contact the cardholder on the travel date to re-confirm the pick-up location.
- The driver will wait at the designated location for 30 minutes, starting from the scheduled pick-up time. If the driver cannot locate or contact the cardholder, the provider reserves the right to dispatch the vehicle, and the cardholder will be deemed to have fully used the privilege. If passengers wish for the driver to wait longer than 30 minutes, an additional waiting fee will be charged based on the vehicle type reserved, starting from the 31st minute. The provider assumes no responsibility for delays unrelated to ground and air transportation.
- Cardholders are advised to schedule pick-ups at least 4 hours before their flight departure due to high airport traffic. If a cardholder requests a pick-up time shorter than recommended, the company can process the reservation but will not be held responsible for any resulting delays.
Pick-up at the Airport (Contact staff as follows):
Suvarnabhumi Airport:
- For AOT Limousine service: Please contact staff at the AOT Counter near Gate 9, 2nd Floor.
- For non-AOT Limousine service: Please contact staff holding the Vacay sign near Gate 3 or 4, 2nd Floor. Specific meeting point details can be verified via the received SMS.
Don Mueang Airport:
- Please contact staff holding the Vacay sign at Terminal 1 (International) near Gate 5, or Terminal 2 (Domestic) near Gate 11. Specific meeting point details can be verified via the received SMS.
- Cardholders will receive an SMS and Email notification 6 hours prior to flight landing time.
- The driver will wait at the meeting point for 90 minutes from the time of flight landing. For waiting times exceeding 90 minutes, an additional waiting fee of 300 THB per hour will be charged.
- In the event of force majeure preventing scheduled vehicle dispatch—such as accidents, heavy traffic, road closures, flooding, or terrorism—staff will notify you immediately and arrange a replacement vehicle as quickly as possible. The service provider reserves the right to cancel the pick-up if the situation is severe, with notification provided immediately upon assessing the situation.
- Transfer services are strictly restricted to Bangkok and its vicinity (Metropolitan Area).
- In case of cancellation or modification made less than 24 hours prior to travel, it will be considered a forfeiture of service. No compensation of any kind will be provided, and the privilege for that instance will be revoked.
Contact
- For inquiries or further information, please contact customer service at Krungthai Card Public Company Limited, or Vacay under Vacay Travel Company Limited at Tel. 02 460 9293.
"General Terms and Conditions” Promotion
- Privileges under this promotion cannot be exchanged, changed to cash, or transferred to any other party.
- Privileges under this promotion are exclusive for cardmembers with normal account status and have no record of default or overdue payment throughout the promotion period until the day on which such privileges are granted to cardmembers, based on KTC’s existing record.
- KTC reserves the right to offer, cancel, revoke or recall any privilege under this promotion, wholly or partially, including the claim of compensation for damages (if any) if fraudulent activities are committed in order to receive the privileges under this promotion, or if the card is used for any commercial purpose, in breaching of the specified terms and conditions, or for any non-consumption purpose, or when the transaction is cancelled after KTC has granted the privileges under this promotion to cardmembers.
- KTC reserves the right to exclude interest, fee, fine, any other fees and charges, cancellation of goods/services purchased or any other refund, from the calculation of privileges offering to cardmembers under this promotion.
- Other terms and conditions which are not specified herein shall be provided by any relevant store/seller/service provider. Please inquire for details of conditions before purchasing goods/services.
- KTC is not a manufacturer, distributor or service provider and has no involvement regarding any goods/services under this promotion. Should there be any inquiries or claims in respect of goods/services, or sales slip/tax invoice requirement, please contact the manufacturer, distributor and/or the owner of product or service directly.
- For more information, please call KTC PHONE 02 123 5000
