Credit Card Protection
and
Credit Safety Tips

Suggestion for the use of credit card

1. Immediately sign your signature at the panel on the back side of the card once received
2. Do not bend your card or scratch the magnetic stripe or chip and keep your card away from heat.
3. Do not disclose credit card number or any information about credit card to any third person or write its down on any document.

Advice for your traveling abroad with KTC Credit Cards

In the case of transactions in foreign currency where currency conversion is required, the Cardholder agrees and acknowledges that KTC may charge for currency exchange risk at the rate of not more than 2% on the reference exchange rate as announced by the Credit Card Company, of which KTC is a member, to hedge against such risk. If such foreign currency is not US dollar, it may be converted into US dollar first and then converted again into Thai baht before being collected from KTC. For more information about calculations, please visit >>> Click

The Cardholder can check out the exchange rates for initial reference at:

1. Visa >>> Click
2. Mastercard >>> Click
3. JCB >>> Click
4. UnionPay >>> Click

Replacement the Expired Credit Card

KTC will issue a new credit card and send to you 1 month in advance prior to the existing credit card expiry date. The cardholder should activate a new card immediately upon received.

Card lost or stolen and re-issue new card

1. Cardmembers can do the card suspend by yourself via KTC Mobile app as per the following steps
  1.) Select KTC Card and “Card Setting” then select “Temporary Card Block”.
  2.) Turn on "Temporary Card Block“.
  3.) Select "Block" to confirm.
  4.) Temporary Card Block successful.
For more details, please click here.

2. Cardmembers can contact the customer service center 24/7,

1. KTC VIP SERVICE 02 123 5555 for all types of KTC VISA INFINITE/ WORLD MASTERCARD and UNIONPAY ASIA PRESTIGE DIAMOND credit cardmembers.
2. KTC EXCLUSIVE SERVICE 02 123 5444 for all types of KTC VISA SIGNATURE/ WORLD REWARDS MASTERCARD/ JCB ULTIMATE and UNIONPAY DIAMOND credit cardmembers.
3. KTC EXCLUSIVE SERVICE 02 123 5333 for all types of KTC - KRUNGTHAI WEALTH credit cardmembers.
4. KTC PHONE 02 123 5000 for all types of KTC VISA/ MASTERCARD/ JCB/ UNIONPAY PLATINUM credit cardmembers.

Upon notification from the cardmember, KTC will temporarily suspend the card. Cardmember will not be held liable for any transactions occuring after the suspension has been processed. A replacement card may be requested immediately.

Please note that a card replacement fee of 200 baht per card per time applies (exclusive of 7% VAT).

To calculate interest and credit line usage fee,

you can download an example of the calculation of interest and credit line usage fee
please visit >>> Click

Payment Channels

1. KTC Mobile Application >>> Click
2. Other payment channels include KTC TOUCH, Krungthai Bank, other banks, payment counter services, post offices, and mobile applications. >>> Click
3. Auto debit for payment of goods and services (Direct Debit) download >>> Click

Cautions:

1. Please read and understand all terms and conditions of the product before signing your signature on the back of the card.
2. If the card is lose or stolen, please notify to suspend your card immediately, otherwise you will be liable for any expenditure incurred before notification.
3. Partial or late payment may subject to interest, credit line usage fee and collection expense charge.
4. If you ahve any inquirey, please contact
   
   1. KTC VIP SERVICE 02 123 5555 for all types of KTC VISA INFINITE/ WORLD MASTERCARD and UNIONPAY ASIA PRESTIGE DIAMOND credit cardmembers.
   2. KTC EXCLUSIVE SERVICE 02 123 5444 for all types of KTC VISA SIGNATURE/ WORLD REWARDS MASTERCARD/ JCB ULTIMATE and UNIONPAY DIAMOND credit cardmembers.
   3. KTC EXCLUSIVE SERVICE 02 123 5333 for all types of KTC - KRUNGTHAI WEALTH credit cardmembers.
   4. KTC PHONE 02 123 5000 for all types of KTC VISA/ MASTERCARD/ JCB/ UNIONPAY PLATINUM credit cardmembers.