Achieved 38% green procurement
The Company is committed to responsible supply chain management by conducting business with suppliers in a transparent, fair, and ethical manner, in alignment with environmental, social, and governance (ESG) principles. The Company has established sustainable procurement guidelines and criteria and encourages suppliers to comply with standards on corporate governance, social responsibility, human rights, and environmental requirements to mitigate risks and collectively enhance supply chain standards. In addition, the Company is committed to strengthening collaboration with suppliers as business partners through continuous communications, trainings, and performance assessments, while considering environmental impacts, efficient resource utilization, and the promotion of environmentally friendly procurement. These efforts support business growth alongside the creation of long-term social and environmental values.
Green procurement representing 30% of the total procurement in 2025
Green procurement representing 38% of the total procurement
Remark: The Company’s procurement activities cover expenditures related to photocopier rental and service fees, printing paper, office supplies, and tissue paper
Positive Impacts: Effective and transparent supply chain management enhances business continuity, reduces operational risks, and supports long-term cost control. Systematic supplier selection and management, together with the integration of sustainability considerations into procurement processes, contribute to strengthening the Company’s financial stability and competitiveness.
Negative Impacts: Risks arising from reliance on critical suppliers and business partners may affect the continuity of business operations in the event of disruptions or failures within the supply chain. In addition, suppliers’ adaptation to increasing sustainability requirements and regulatory obligations may lead to higher procurement costs in the short term.
Positive Impacts: The Company can reduce indirect environmental impacts by establishing environmental guidelines for suppliers, promoting sustainable procurement, and strengthening collaboration with business partners to improve resource efficiency and reduce greenhouse gas emissions across the value chain.
Negative Impacts: Failure by suppliers to comply with established environmental standards may give rise to reputational risks, legal non-compliance, or unmet expectations of investors and stakeholders, which could adversely affect the Company’s credibility and business value.
Positive Impacts: Responsible supply chain management promotes fair labor practices, workplace safety, and equitable treatment of suppliers, thereby strengthening long-term relationships with business partners and supporting social stability across the value chain.
Negative Impacts: Social risks may arise if suppliers fail to comply with labor standards, workplace safety and occupational health requirements, or labor protection measures, which could lead to complaints, disputes, or operational disruptions.
Positive Impacts: The Company can strengthen respect for human rights by establishing a supplier code of conduct, conducting human rights risk assessments across the supply chain, and continuously monitoring compliance. These actions help mitigate reputational risks and support the long-term sustainability of the business.
Negative Impacts: Human rights violations by suppliers or business partners within the supply chain, such as unfair labor practices or discrimination, may undermine stakeholder confidence and expose the Company to legal and reputational risks.
The Company has established the Supplier Code of Conduct and Confidentiality Agreement as a framework for working with suppliers in compliance with applicable laws, regulations, and international standards. The Company emphasizes transparent business practices, adherence to business ethics and legal compliance, respect for human rights and labor standards, occupational health and safety and environmental responsibility, as well as guidelines on the protection of confidential information.
The Company has established a policy on the use of services from business partners, which is aligned with the principles and guidelines on outsourcing and the use of business partners prescribed by the Bank of Thailand and Krungthai Bank. This policy serves as a framework for the procurement and selection of business partners and defines clear roles, duties, and responsibilities for overseeing and managing risks arising from the use of such services. It also sets out criteria and conditions for service engagement, supplier selection, service acceptance, and contractual requirements.
In addition, the Company has established procurement regulations to guide procurement activities in a transparent, verifiable, and compliant manner. These regulations define systematic processes for budget approval, contract execution, and service acceptance to ensure that procurement practices adhere to good governance principles and effectively manage risks related to fraud and conflicts of interest.
For additional information, please refer to the Supplier Code of Conduct and Confidentiality Agreement https://www.ktc.co.th/pub/media/sustainability-development/CG/document/ENKTC-GS-008-KTC-Suppliers-Code-of-Conduct-20241129.pdf
The Company has established guidelines for the selection of both new and existing suppliers based on economic criteria and sustainability criteria, covering governance and economic, social, and environmental dimensions. The details are as follows:
The Company categorizes suppliers based on business function and strategic importance within the supply chain to effectively evaluate suppliers and manage ESG risks, as follows:
Suppliers and business partners that directly supply goods or services to the Company, including brokers, consultants, contractors, distributors, independent contractors, manufacturers, sub-contractors, and wholesalers.
Suppliers and business partners that directly supply essential goods or services to the Company and have a significant impact on the Company’s operations, with the following evaluation criteria.
Suppliers are those that provide goods or services to Critical Tier 1 Suppliers but do not directly supply the Company. However, they play a crucial role in the overall supply chain and may indirectly impact the Company’s operations.
100% of new suppliers were selected by using criteria that covers governance and economic, social, and environmental dimensions
Note: In 2025, the Company expanded the scope of its suppliers to include sales agents for product and service applications.
Selected suppliers and business partners are registered as approved suppliers and are required to acknowledge and comply with the Company’s Supplier Code of Conduct and Confidentiality Agreement. In addition, the Company conducts supplier risk assessments to ensure that the operations of suppliers and business partners are in line with relevant policies and standards.
The Company assesses risks associated with suppliers and business partners based on their compliance with the Company’s Supplier Code of Conduct, which covers ESG factors, as well as applicable laws and regulatory requirements. The assessment also considers operational risk management, customer protection measures, and business continuity management. Supplier assessments, particularly for Critical Tier 1 suppliers, are conducted through interviews and on-site observations during operational reviews, while business partners are assessed through self-assessment questionnaires.
The Company has established measures to manage and control risks arising from suppliers by continuously monitoring the operational processes of suppliers and business partners. These measures include transparent and fair procurement processes, as well as the establishment of Service Level Agreement (SLA).
If a supplier is found to be in violation of the established criteria or identified as having high-risk issues, the Company will issue a formal notification outlining preventive measures and specifying a timeframe for risk mitigation and corrective actions. Failure to comply within the specified period will result in contract termination and removal from the Company’s approved supplier list.
100% of total tier 1 and critical tier 1 suppliers have signed acknowledgment of the Company’s Supplier Code of Conduct
The Company places importance on strengthening collaboration with suppliers across the supply chain to enhance operational standards and sustainability performance. Regular training sessions and engagement with suppliers are conducted to provide information, knowledge, and practices aligned with the Company’s environmental, social, and governance (ESG) policies, while also serving as a platform to gather feedback for improving procurement processes and enhancing the effectiveness of ongoing collaboration. The Company further promotes responsible partnerships with suppliers as business partners, which helps mitigate supply chain risks and supports long-term sustainable growth for both the Company and its suppliers.
In 2025, the Company organized an online training program on “Information Security and Personal Data Management” for Outsources who work on-site or have access to the Company information, to raise awareness of information security and cyber threat management in response to increasing risks in the current environment. The training provided knowledge and practices aligned with ISO/IEC 27001:2022 and ISO/IEC 27701:2019 standards
A total of 368 participants attended the training, with 100% of participants successfully completed the course and assessment
The Company recognizes the importance of developing the capabilities of outsources who play a vital role in service delivery. Accordingly, it has implemented structured training programs to enhance their knowledge, competencies, and job-specific skills. The objective is to elevate service standards, improve operational efficiency, and maximize customer satisfaction. The training programs include:
The mentioned training programs combine both theoretical and practical components to ensure participants can effectively apply the knowledge gained in their daily work. This contributes to smooth operations, high-quality service delivery, and long-term alignment with the Company’s established standards.
A total of 736 participants attended all training programs
The Company promotes environmentally friendly procurement practices (Green Procurement) by prioritizing the use of products and materials certified with environmental standards, such as Green Label Thailand and Carbon Footprint Reduction to reduce environmental impacts arising from the Company’s business operations. This initiative encompasses the procurement of furniture, office equipment, and paper for company documents, as well as other materials related to business operations. The promotion of Green Procurement practices forms an integral part of the Company’s sustainable supply chain management and supports the long-term reduction of greenhouse gas emissions from organizational processes.
