KTC Help Center
KTC will transfer funds to the store’s account (Thai bank account) by summarizing the transactions and sending the amount via PromptPay by 9:00 PM daily. For Alipay+ transactions, the transfer will be made by 11:00 PM daily. Funds will be credited to the store’s account on the next business day.
The store can check transaction details via KTC Online at https://www.ktc.co.th/online, where you can view transaction summaries and download receipts. You can also download electronic tax invoices (e-Tax invoice) for up to 365 days.
The store can redeem or accept payment using KTC FOREVER points according to the conditions set by KTC.
The fee is calculated based on the transaction amount using the following example for KTC VISA:
Transaction amount: 10,000 THB
Merchant Discount Rate (MDR) 1.5% = 150 THB
VAT 7% on MDR = 10.50 THB
Amount credited to the store: 10,000 – (150 + 10.50) = 9,839.50 THB
Please contact KTC MERCHANT Services at Tel. 02 123 5700, available 24/7.
The store will receive payment confirmation via the KTC MERCHANT App immediately. If the store does not receive confirmation, please contact KTC Merchant Services at Tel. 02 123 5700, available 24/7.
The store can check transaction details in 2 ways:
1. Through the KTC MERCHANT App, where transaction history can be viewed for up to 90 days.
2. By downloading transaction summaries and electronic tax invoices (e-Tax invoice) online, available for up to 365 days.
The store will receive confirmation via email sent to the registered address or by logging in to the management system through a web portal or API integration.
Yes, the store can log in and manage transactions through KTC’s system. For assistance, please contact KTC MERCHANT Services at Tel. 02 123 5700, available 24/7.
KTC PAYMENT GATEWAY encrypts all data using SSL 2048-bit encryption, which meets international security standards to protect sensitive information.
No, there are no additional fees.
Yes, for integration details, please contact KTC Merchant Services at Tel. 02 123 5700, available 24/7.
Yes, the system supports cards from all banks.
The customer must contact the merchant to request cancellation of the Recurring Payment service.
Yes, the merchant can set the amount and schedule according to the agreed terms.
The store can log in to KTC Online, enter product details/price, and create the payment link immediately.
The payment link is valid for 15 minutes by default, but the store can set the expiration time for up to 72 hours.
Yes, the store can log in and check the payment status in real time
Payments can be made via credit card and Alipay Wallet under the Alipay+ network, including Alipay China.
Yes, the store can offer installment plans through KTC credit cards or KTC PROUD cards for up to 24 months (subject to KTC’s conditions).
The payment link will expire, and the customer will not be able to make the payment. The store must create a new payment link.
The store can log in and cancel the payment link through the KTC system.
Merchants in the tourism and hospitality sector, such as hotels, restaurants, and tourist attractions.
Tourists from China, Hong Kong, South Korea, Malaysia, the Philippines, Mongolia, Singapore, Kazakhstan, Vietnam, Nepal, and European countries.
Payment channels:
• Scan customer’s QR Code (Alipay+) using the merchant’s EDC device and enter the payment amount for quick and accurate processing without requiring the customer to enter details.
• Display the merchant’s QR Code (Alipay+) for the customer to scan.
Note: Merchants cannot accept payments from Alipay China wallets using the merchant’s QR Code; they must scan the customer’s QR Code.
Merchants can join promotional campaigns with Alipay+ without any additional cost to attract more customers.
KTC will transfer funds to the merchant’s Thai bank account by summarizing transactions and sending the amount via Alipay+ by 11:00 PM daily. Funds will be credited to the merchant’s account on the next business day.
Yes, merchants can accept payments via PromptPay or e-wallets within Thailand, and international tourists can pay using e-wallets through PromptPay QR Cross-Border.
Tourists from Laos, Indonesia, Vietnam, Malaysia, Cambodia, Hong Kong, South Korea, and China.
Payments can be accepted through EDC devices and the KTC MERCHANT App.
