Help Center / Credit card

Please contact officers via KTC PHONE 02 123 5000 or KTC TOUCH to calculate all remaining balance and/or close the account before making a payment.

If your credit card is lost or stolen, do the following:

1. KTC Mobile app
2. • Select KTC card then select "Point" to view the point balance.
2. KTC PHONE 02 123 5000 press 6

1. KTC Mobile app
2. • Select KTC card then select "Card Setting"
   • Select "set ATM PIN"
   • Select the OTP channel and enter an OTP
   • Select ATM PIN options
   • Create and confirm ATM PIN
   • ATM PIN creation successfully, and the ATM PIN is ready to use.
2. KTC PHONE 02 123 5000 press 7

1. Request in person at any KTC TOUCH service center
2. KTC Mobile app
3. • Select KTC card then select “Card Setting“
   • Select “Permanent credit limit”
   • Fill in the required information and attach the documents.
   • Review the information for accuracy and click “Credit limit increase”.
3. Please download the Permanent / Temporary Credit Limit Increase Request Form from www.ktc.co.th under the “Download Forms & Manuals” menu. After completing the form, scan it as a PDF file and submit it via email to Credit_line@ktc.co.th or by fax to 02 123 5675.

1. KTC Mobile app
2. • Select KTC card then select “Card Setting“
   • Select “Temporary credit limit”
   • Request of temporary credit limit and reason for temporary credit limit request
   • Review the information for accuracy and click “Credit limit increase”.
2. Please download the Permanent / Temporary Credit Limit Increase Request Form from www.ktc.co.th under the “Download Forms & Manuals” menu. After completing the form, scan it as a PDF file and submit it via email to Credit_line@ktc.co.th or by fax to 02 123 5675.
3. KTC PHONE 02 123 5000 press 5

1. KTC Mobile app
2. • Select KTC card then select "View Statement"
   • Select month to view statement.
2. KTC PHONE 02 123 5000 press 3

Please verify that your phone number is correct. If the number is correct but you still have not received the OTP, you may select “Request a new OTP”.

1. KTC Mobile app
2. • Select KTC card then select "Account" to view information.
2. KTC PHONE 02 123 5000
   Press 2 to inquire about available credit limit
   Press 3 to inquire about outstanding credit

1. KTC Mobile app
2. • Select KTC card then select "Activate"
   • Enter the expiry month and year from the card you receive
   • Card activation successful, and the card is ready to use.
2. Automated telephone system 02 123 5900

Note: If card activation information has been filled in incorrectly, please contact KTC PHONE 02 123 5000

1. Website https://www.ktc.co.th/
2. • Enter the KTC website
   • Select "Credit Card"
   • Select your preferred credit card type
   • Review special privileges and conditions
   • Fill in all information in the credit card application form and select "Submit“
     Choose your application method : 
   • 1. Apply online by yourself
     2. or Fill in your contact  details for our call-back service.
2. KTC TOUCH service centers

For more information on application requirements and service fees, please visit KTC's website. Select "More details" on the credit card you are interested in, review credit card details, and applicant eligibility requirements at https://www.ktc.co.th/en/credit-card