Help Center / KTC Mobile / Others

KTC U SHOP is an online shopping platform that connects KTC cardmembers with partner merchants. It offers a curated selection of high-quality products and services, ensuring value for money so members can shop with confidence, convenience, and security.

Yes, you can search for other products by entering keywords in the search box at the top or by selecting from the suggested search keywords displayed.

The additional products can be viewed, purchased, or enquired about more information via the following channels:

• LINE: @KTCUSHOP
• Facebook: KTCUSHOP

KTC U SHOP on the KTC Mobile app only supports payment using all types of KTC credit cards. Simply select the card and no need to enter the credit card details.

KTC U SHOP on the KTC Mobile app currently does not support redeeming points or installment payments during the checkout step.

To redeem points for discounts or to purchase products, please contact LINE: @KTCUSHOP or KTC PHONE at 02 123 5000.

To check the past orders by referring to the order confirmation email received after a successful purchase.

The delivery status can be checked via the email received, which will include the tracking number and the shipping company details. This email will be sent within 3 days from the date the merchant processes the shipment.

Please contact LINE: @KTCUSHOP or KTC PHONE at 02 123 5000 to verify and update the delivery address.

Please contact LINE: @KTCUSHOP or KTC PHONE at 02 123 5000. KTC will verify the status with the merchant to check if the product has been shipped.

If the product has not been shipped or can still be halted, KTC will proceed with the cancellation and initiate a refund to the card's credit balance.