Help Center / KTC Mobile / Manage Card

Changing the receiving channel before the statement closing date will apply to the current billing cycle.

In case of changing it after the statement closing date will apply to the next billing cycle.

After making the change, the receiving channel can be changed again after 30 days.

There are several advantages, such as:

- Receiving the statement quickly, within 2 days after the statement closing date.

- Storing the statement via email, worry-free about getting lost or damaged.

- Convenient access to past statements from anywhere via email.

- Helping the environment by reducing the use of paper, water, electricity, and lowering carbon dioxide emissions.

Yes, when receiving the statement via email is enabled, it's allowed to enter the preferred email address. KTC will send a confirmation email to the provided address. The confirmation of the email must be done within 24 hours to activate the service.

This email will be used for receiving the notifications about login, transactions as well as updates from KTC.

The statements can be sent to the email address provided to KTC (the same email used during the KTC Mobile app registration), which will be displayed during the change.

In case the email address needs to be changed for both KTC Mobile app registration and receiving e-statements, please contact KTC PHONE at 02 123 5000.

No, when changing the statement receiving channel via the KTC Mobile app, it can be selected only one channel. Changing to receive the statement via email, will cancel the postal mail.