Help Center / KTC Mobile / Manage Card

A card can be temporarily blocked for up to 7 days from the blocking date.

If the card is not unblocked within this period, it will be permanently blocked. The replacement card will be issued and delivered to your billing address. A new card issuance fee will be calculated.

You can check the last date for unblocking the temporarily blocked card from the push notification received after the temporary card block via the KTC Mobile app has been successful.

The step is similar to starting a temporary card block. During the step, deactivate the temporary card block to unblock it.

Notes: Unblock via the KTC Mobile app is only available for cards blocked via the app.

For cards blocked through KTC PHONE, please contact KTC PHONE at 02 123 5000 to unblock.