Announcement

Title	Download
The new collection expense charge	1.2 MB
Cancellation of KTC FOREVER for abcpoint redemption	6.7 MB
Cancellation of ATM PIN notification documents delivery by postal.	184 KB
Cancellation of copy transaction receipt from all types of KTC VISA Credit Card notification.	670 KB
Notification of the exception to give KTC FOREVER point for the spending via all types of KTC UNIONPAY Credit Card under the specific MCC.	683 KB
The New Interest Rate and Fees - August 2020	151 KB
KTC TOUCH Service Information - 17 May 2020	174 KB
Notification of the exception to give KTC FOREVER/KTC ROP point and/or cash back credit for the transaction which spend at the Public Transportation category.	923 KB
Cancellation of TOT payment service points.	919 KB
Notification of the exception to give point and/or cash back for the transaction which spend at the shops in The European Economic Area (EEA)	920 KB
Change the Annual Fee for KTC credit cards	333 KB
Change the minimum amount of cash withdrawal via KTC credit cards	398 KB
Temporary Credit Line from Notification of the Bank of Thailand No. FPG. 13/2560	680 KB
The new interest rate and credit line usage fee.	279 KB
Points and cash back credit cancellation for all utility transaction.	295 KB
KTC online service will be temporary close for maintenance.	207 KB
2x KTC FOREVER points cancellation.	255 KB
KTC FOREVER points cancellation for all transactions at 7 Eleven.	255 KB
KTC TOUCH Central Rama 3 - Closed service.	306 KB
Change the maximum amount of cash withdrawal per day of KTC credit via ATM.	255 KB
Change the minimum amount of cash withdrawal via KTC card.	103 KB
Notification of all changes and benefits of KTC-Government Saving Bank.	148 KB
Terms and Conditions of e-Statement Service.	52 KB
Format of disclosure of financial service problems and complaints resolution. • Tendency of complaints 1.79 MB • Tendency of percentage of net complaints per product for top 5 the most complaints products. 1.80 MB • Percentage of ended complaints sorted by work period to end them (%) 1.80 MB • Number of the complaints sorted by work period that ended the complaints exceeding 30 days. 1.82 MB

Announcement

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About KTC

Customer Services

Sustainability Development

Investor Relations

Format of disclosure of financial service problems and complaints resolution.
Title	Download
Tendency of complaints	1.79 MB
Tendency of percentage of net complaints per product for top 5 the most complaints products.	1.80 MB
Percentage of ended complaints sorted by work period to end them (%)	1.80 MB
Number of the complaints sorted by work period that ended the complaints exceeding 30 days.	1.82 MB

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