Training for Service
Operations Suppliers
KTC and suppliers
jointly organized staff training
to impart knowledge about
supplier’s service works,
particularly
driver, messenger, technician,
general admin staff, and
cleaning
staff, in order to improve
skills and knowledge,
provide continuous staff
training and development,
enhance
service-minded attitude, and
build sense of social
responsibility. Details of
training courses are as
follows:
Course
“Driving Skill
Enhancement”
facilitated by a team of
trainers from the
Department of
Land Transport
"Road Traffic Law for Safe Driving"
Course
Objectives
- To
enhance knowledge
about vehicle
preparation
before use,
maintenance of
vehicle performance,
and
driver
preparation.
- To
enhance safe
driving techniques
and raise driver
safety
consciousness.
- To
review traffic
rules and driving
etiquette.
- To
ensure
preparedness in
emergency
situations.
- To
raise awareness
about efficient use
of energy and
resources and
enhance
energy-efficient
driving
techniques.
- To provide
knowledge about
traffic laws,
appropriate use of
vehicles, and
accident prevention,
enabling
participants to
drive safely and
respond
appropriately in an
accident.
- To cultivate
awareness of safety,
instill discipline
in driving
practices, encourage
the correct response
during accidents,
and reduce the risk
of accidents.
Course:
General Admin Work Skill
Enhancement
Objectives
- To introduce new
perspectives on
service works for
general admin staff,
roles and
responsibilities,
personality, work
attire, service
delivery, effective
communication
with clients, and
confidentiality
protection in
order to achieve
client service
goals.
- To introduce Do’s &
Don’ts in general
admin works.
"Case Study on Personal Data Breaches"
Course
Objectives
- To
introduce new
perspectives on
service works for
messenger, roles and
responsibilities,
personality,
work attire,
service delivery,
effective
communication with
clients, and
confidentiality
protection to
achieve
client service
goals.
- To
introduce Do’s &
Don’ts in messenger
works.
- To
enhance
theoretical and
practical knowledge
on
safe vehicle
driving.
- To reinforce
knowledge and
understanding of the
essential provisions
of the Personal Data
Protection Act of
2019 and ensure
compliance with
legal requirements.
- To provide
knowledge and
understanding of
essential
information security
measures that can be
effectively applied.
- To enable the
application of
knowledge and
practical outcomes
in tasks related to
personal data
protection.
Course:
Technician Skill
Enhancement
Objectives
- To foster positive
service attitude
towards
technician work and
make a good
impression on
service user.
- To develop effective
service
communication skill
and
enhance ability to
handle
complaints.
- To improve service
standards so as to
constantly
achieve speedy,
proper and safe
service delivery.
Training for Debt
Recovery Suppliers
KTC and suppliers jointly
organized training to impart
knowledge
to employees of debt collection
suppliers as follows:
Effective Debt Recovery
Techniques and Cybersecurity
Course
Topic:
Professional
Telephone Service
for Collection
Objectives
- To
develop
effective
telephone
communication
skills.
- To
enhance
service quality
of
employees.
- To
boost work
morale and
increase
confidence at
work
และเพิ่มความมั่นใจในการทำงาน
- To
create
healthy
relationship
among team
members
through
participation in
training
activities.
- To provide
knowledge on
effective
techniques for
debt collection.
- To enhance
understanding of
cybersecurity
standards in
financial
transactions.
- To develop the
service quality
of staff.
- To foster
awareness of
financial fraud
in the form of
“call center”
and financial
fraud.
Training and
Knowledge Assessment for
Outsources
Information
Security and Personal Data
Management (Online format)
Course
Objectives
- To raise awareness in
information security and
cyber threat management,
addressing the
increasing risks in
current environment.
Training for
Legal Services
Suppliers
Legal procedure guidance for online credit application and transaction rejection cases with KTC Course
Objectives
- To comprehend the law firms electronic contract, including storage, generation from systems or applications, implication, execution, impact, electronic signatures (e-Signatures), and relevant laws
-
To foster efficient collaboration in business operations.
Annual Seminar
for Sale Agents
(Independent)
"Work Life Harmony: Enhancing IT, Wellness, and Transforming Lives for the Better" Course
Objectives
- To provide knowledge and experiences in digital technology and maintaining good health, with discussions on "Digital Upskill: Trend-resistant with professor Tips" and knowledge sharing on "Achieving Life Balance".
- To impart techniques and real experiences in creating short clip content workshops and posting through social media platforms.
- To instill motivation, dedication, and commitment in performing tasks for success with KTC.
- To foster strong impressions, good relationships, and loyalty to the organization.
Venue
:
Krungthai
Card PCL., United
Business Center 2
Building (UBC II)
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