Occupational Health and Safety

ความปลอดภัย อาชีวอนามัย และสภาพแวดล้อม
ในการทำงาน

Long-term Target 2028

Absenteeism rate equals 1.55%(1)

Number of incidents from work(2) equals zero

Target 2023

Absenteeism rate equals 1.55%(1)

Number of incidents from work(2) equals zero

Performance 2023

Absenteeism rate equals 1.95%(1)

Number of incidents from work(2) equals zero

Remarks :

(1) The target of absenteeism as a result of work-related and non work-related injuries.

(2) Reported via HR and the GS Online System.

Risk

Ensuring health and safety in the workplace is crucial. If a company neglects or fails to comply with relevant standards, it may result in an unsuitable workplace environment. This can become a problem affecting the physical and mental well-being of employees, as well as potentially reducing work efficiency.

Opportunity

If a company effectively manages employee health and safety in the workplace, it will positively impact employee work efficiency. This can result in reduced sick leave or resignation rates among employees, as well as enhancing the company’s image and reputation.

The Company is dedicated to safeguarding the safety rights of its employees and emphasizes their health and safety in the workplace. This dedication aims to establish an accident-free organization, promote happiness, and ensure a good quality of life for employees. The Company promotes knowledge, understanding, and cultivates awareness of occupational health and safety within the organization. It nurtures an understanding of the causes and impacts that may lead to accidents or hazards in the workplace and takes measures to ensure a safe workplace environment in compliance with laws and regulations related to occupational health and safety in the workplace environment. This program is designed to create a conducive work environment for employees, reduce risks, alleviate concerns, and prevent accidents or injuries resulting from business operations within the Company.

Occupational Health and Safety Policy
OHS Governance Oversight
OHS Management
1
1. Occupational Health and Safety in the Workplace Environment Policy

The Company has applied national and international principles of law relating to health and safety in the workplace in the Company’s occupational health and safety environment policy. The policy approved by the Management Committee and equipped with the following objectives :

To determine the management structure for occupational health and safety environment, including its scope and responsibilities
To provide guideline in establishing and maintaining a management system for occupational health and safety environment
To reduce the risk of harmful incidents and accidents for employees and customers in the workplace
To improve and promote safety in business operations of the Company
To prevent loss that may occur from incidents, emergencies and crises as well as promote occupational health and safety environment in the workplace
To create a safety culture, including implementing the safety management process to ensure everyone’s safety
To control and develop operations that focus on quality, stability, occupational health and safety environment from the beginning to the delivery of services to customers
To communicate the operation to its full effectiveness, in terms of quality, stability, occupational, health and safety environment to all stakeholders inside and outside the organization. This includes listening to the and reviewing needs and expectations to improve operational procedures.
Remark: This policy applies to all employees, including permanent and contract employees, as defined in the “Additional Information” section

Furthermore, the Company supports its suppliers in adhering to occupational health and safety standards by outlining the scope and practices in the supplier Code of Conduct. This ensures that suppliers utilize these guidelines in their business operations, aligning with legal requirements and the Company’s Code of Conduct. In essence, this means that:
1. Suppliers must comply with laws regarding safety, occupational health, and the workplace environment, which are strictly enforced.
2. Suppliers should ensure that the workplace environment is safe, conducive to good health, and supportive of effective work, providing employees with adequate and appropriate personal protective equipment.
2
2.The Governance of Occupational Health and Safety in the Workplace Environment

The Company has established various committees to ensure that the Company has proper governance oversight and management of occupational health and safety as follows:

Occupational Health and Safety Committee
ประธานคณะกรรมการ 1 คน กรรมการผู้แทนระดับ ผู้บังคับบัญชาและเลขานุการ 8 คน กรรมการผู้แทนลูกจ้างระดับ ปฏิบัติการ 8 คน

The Governance of Occupational Health and Safety in the Workplace Environment

The Occupational Health and Safety, Environment Committee consists of the management representatives and employee representatives and secretary. This Committee is responsible for efficiently manage occupational, health and safety in the following areas:

พิจารณานโยบายและแผนงาน รายงานและเสนอแนะ สำรวจการปฏิบัติการ วางระบบการรายงานสภาพ การทำงานที่ไม่ปลอดภัย ส่งเสริม สนับสนุน กิจกรรม มาตรการหรือแนวทางปรับปรุงแก้ไขให้ถูกต้อง ตามกฎหมายเกี่ยวกับความปลอดภัยในการทำงาน ด้านความปลอดภัยในการทำงาน และตรวจสอบสถิติ การประสบอันตรายที่เกิดขึ้นในสถานประกอบกิจการ โดยพนักงานทุกคนช่วยกันปฏิบัติ รวมทั้งรายงาน ประเมินผลการดำเนินงานด้านความปลอดภัยในการทำงาน ของสถานประกอบกิจการ โดยมีการประชุม อย่างน้อยเดือนละ 1 ครั้ง ด้านความปลอดภัยในการทํางานของสถานประกอบกิจการ เช่น จัดอบรมให้ความรู้เรื่องความปลอดภัยแก่พนักงาน เพื่อให้พนักงาน ปฏิบัติตามแนวปฏิบัติด้านสุขภาวะและความปลอดภัยในสภาพแวดล้อม การทำงานที่เหมาะสม สอดคล้องกับมาตรฐานและกฎหมายที่เกี่ยวข้อง ด้านความปลอดภัยในการทำงาน

Crisis Management Committee

The Crisis Management Committee consists of the Chef Operations Officer, as the chairman of the Committee, and other management representative from various business unit.

The Committee is responsible for determining the scope of the Business Continuity Plan (BCP) to support various crises such as disasters, epidemics, fires, etc. It is responsible for making decisions an activating the plan and overseeing its implementation to ensure that the Company critical business transactions can be carried out continuously.

3
3.Management and Administration

The Company takes the following actions to effectively manage occupational health and safety in the workplace environment as follows:

Identify Environmental, Social, and Governance (ESG) risks that cover, occupational health, and safety environmental factors in the workplace. In the event that risks are at a relatively high or higher level, relevant departments must develop response plans and report to management.
Compliance with relevant standards and laws
The Company complies with laws related to occupational health and safety in the workplace environment.
Provides training on Occupational Health and Safety protection to its employees and related parties.
Setting goals and Evaluating Safety Performance
Safety goals are set as part of sustainability goals. These goals will be part of the performance evaluation based on the Key Performance Indicators (KPIs) of the relevant departments. This ensures that incident management can be completed within the specified time frame.
Be mindful of the laws and regulations regarding OHS environment, as well as procurement and service provision.
Risk assessment, prioritization, and integration of action plans with quantitative targets for Risk Management
1. Risk assessment and prioritization
The people responsible for each area (such as Human Resources (HR), General Services (GS), Nurses, etc.) assess and prioritize health and safety risks in the workplace environment.
2. Developing projects and action plans.
The stakeholders develop projects and action plans, along with defining objectives, quantitative targets, and responsible parties.
3. Propose to the committee for occupational health and safety
in the workplace environment or the management committee for their consideration and approval.
Risk Levels Risk Management
High The risk is at a high level, immediate risk management must be implemented, and corrective actions taken to reduce the risk to an acceptable level. Verification of these corrective actions must be conducted before work resumes, along with the development of control measures. Evidence must be available for review throughout the process.
Rather High The risk is at a moderately high level. Existing control measures should be reviewed. If existing control measures are insufficient, consider improving existing measures or canceling and implementing new measures. Evidence must be available for inspection throughout the implementation period.
Medium The risk is at a moderate level, within an acceptable range. Continuously implement the existing control measures to prevent and monitor against further increases in risk. Also, mandate close monitoring of all operations by designated supervisors.
Rather Low The risk is at a moderately low level. Continue implementing the existing control measures consistently to prevent and monitor against any further increase in risk
Low The risk is at a low level. Regularly inspect the work by supervisors, responsible departments, and the occupational health and safety in the workplace environment committee.

In addition, the Company also identifies and assesses occupational health and safety in the workplace environment risks at the organizational level through the identification of sustainability risks (ESG Risk).

Provide channels for employees to report incidents regarding safety hazards in the workplace.

Providing Channels for Reporting Safety, Occupational Health, and Work Environment Issues.
The Company is dedicated to ensuring occupational health and safety in the workplace environment. It also places a high priority on mental health and well-being, actively addressing and preventing employee health risks. This is particularly important given the rising prevalence of mental health issues, stress, work fatigue, and burnout that can impact employees of all ages and backgrounds. To facilitate this, KTC has established multiple channels for employees to report issues or seek advice such as

• GS online
Channel for employees to report problems or risks associated with workplace facilities usage. This enables timely resolution of issues, repairs, or preventative measures to mitigate workplace hazards. GS Online has received 1,099 reports. All of which have been resolved These incidents involve reporting issues such as electrical equipment repairs, damaged furniture, malfunctioning bathrooms, facility rearrangements, equipment relocation, and workplace temperature. There has been no previous occurrence that has resulted in unsafe conditions or posed any danger, causing harm to the employees.

การจัดให้มีช่องทางในการรับแจ้งเกี่ยวกับความไม่ปลอดภัย จากการใช้สถานที่

บริษัทจัดให้มีช่องทางในการให้พนักงานแจ้งปัญหา หรือความเสี่ยงจากการใช้สถานที่ เพื่อให้สามารถแก้ไข ซ่อมแซม หรือป้องกัน ไม่ให้เกิดความเสี่ยงจากการทำงานในสถานประกอบการ โดยมีเหตุการณ์ที่ได้รับแจ้งผ่านช่องทาง GS Online จำนวน 617 เหตุการณ์ ซึ่งสามารถแก้ไขได้ทั้งหมดร้อยละ 100 โดยเป็นเหตุการณ์แจ้งเกี่ยวกับการแจ้งซ่อมอุปกรณ์ไฟฟ้า เฟอร์นิเจอร์ชำรุด ห้องน้ำชำรุด เป็นต้น ซึ่งที่ผ่านมาไม่มีเหตุการณ์ที่ทำให้เกิดความไม่ปลอดภัยหรือก่อให้เกิดอันตราย ความเสียหายต่อพนักงาน

• the medical room
The Medical Room serves as a point of contact for employees seeking advice from nursing staff. Nurses are available to assess symptoms, provide initial medical care, and offer guidance on health concerns and illnesses that may arise during work hours. In an emergency, the nurse will promptly coordinate with nearby medical facilities.

• HR Incident
Enables channel for employees to report any incidents that occur in the workplace. Managed by HR, this system oversees the reception of reports, collaborates with relevant parties and conducts thorough investigations to resolve the issues effectively.

• HR Clinic
Serves as a direct communication channel for employees to engage with HR regarding any issues, seek advice, lodge complaints, or share information. Confidentiality is maintained for all discussions, and employees have the freedom to select their preferred contact within HR. This channel creates an environment of psychological safety, ensuring employees feel comfortable discussing their concerns directly and without intermediaries.

• Jaifull (Mental Service)
Mental health service channels (Jaifull Listens) establish a bridge for employees to communicate, seek guidance, express concerns, alleviate anxiety and stress, and receive advice through an external firm with specialized expertise in mental health. It ensures confidentiality and safety in sharing information while serving as an early monitoring system for addressing issues.

Incorporate safety targets into the Key Performance Indicator for evaluating the performance of relevant departments, ensuring effective management in case of incidents, and completing necessary actions in a timely manner.
Preparation and Response to Emergency Situations
  • Providing occupational health and safety in the workplace environment training for employees and/or relevant parties.
  • Fire Drills: to ensure the safety of employees within the office building, the Company actively participates in annual fire drills conducted by the building management. In 2023, a coordinator and fire warden were designated for each unit. The Ccompany took part in the fire evacuation drill held at the Thai Summit Building on April 8, 2023, and participated in the fire evacuation drill held at the UBC II Building on August 25, 2023.
  • In case of a workplace accident, employees can notify their department head or the General Services Service division (GS) or the Human Resources business unit (HR) for coordination of treatment. The Company has a medical room equipped for first aid and basic treatment. In emergencies, an ambulance can be called for immediate assistance with arrangements for transportation to nearby hospitals when needed. Furthermore, annual health examinations and group life and health insurance are provided to all employees.
  • There is a team responsible for monitoring news updates and managing epidemic control measures in the workplace. Their role is to ensure the safety of employees by preventing the spread of infectious diseases and addressing work-related injuries, including accidents, unsafe conditions, and security incidents.
In the event of an accident at the workplace, the affected individual may report to the department head, the general service or human resources business units to organize medical care. The company has first-aid rooms for initial treatment and emergency medical services may be called. The company also has vehicles ready for emergency transportation to nearby hospitals. Additionally, the Company provides annual health check-ups and provides group life and health insurance for all employees.

Collaboration with building management in the conduction of fire drills

In order to ensure the safety of employees as tenants of the office building, the Company collaborated with the building for regular fire drills every year. In 2022, coordinators and fire wardens were assigned for each department. The Company participated in a fire drill with Thai Summit Building on March 25, 2022 and with UBC II Building on April 8, 2022.

Collaboration with building management in the conduction of fire drills

In order to ensure the safety of employees as tenants of the office building, the Company collaborated with the building for regular fire drills every year. In 2022, coordinators and fire wardens were assigned for each department. The Company participated in a fire drill with Thai Summit Building on March 25, 2022 and with UBC II Building on April 8, 2022.

Risk Reduction in Outbreak Situations

The Company announced measures to prevent and reduce the spread of COVID-19, including the Work From Home measure and the rights to take leave during the pandemic. In addition, it also took care of employees in such distressing situations such as communicating quickly and accurately about the situation of the COVID-19, closely supported employees who were at risk or had been exposed to COVID-19 or provided vaccinations for employees, etc.

Arrangement for Appropriate Working Environment

The Company provided a suitable and ready-to-use working environment, in accordance with legal standards and suitable for various usage as follows:

ผลการประเมินสภาพแวดล้อมในการทำงาน ปี 2565

  • Ensure a suitable working environment by controlling the intensity of light, designing to determine the positioning, and selecting the appropriate type of LED light bulbs to provide adequate lighting in each work area such as workstations, meeting rooms, and resting areas, etc.
  • Ensure that the temperature within the office premises is suitable and consistent with the level of occupancy and type of work activity, by adjusting the temperature accordingly.
  • Establish a cleaning schedule to improve the air flow of the air conditioning system, using air purifiers in the workplace to prevent the spread of diseases, and performing this regularly every three months.
  • Conduct regular inspections of the office premises and building systems (General Service Building Inspection) to ensure compliance with occupational health and safety environmental standards in the workplace, with proper documentation, reporting, and correction to minimize any potential risks in the workplace, in consultation with external advisors.
  • Regular cleaning and sanitation inspections and assessments of the workplace in each department to ensure cleanliness is maintained (5S project).

In 2022, the Company arranged safety quality assurance construction management, inspection of work equipment after installation, illuminance and humidity, by external agencies.

The provision of channel for reporting any safety hazards incurred from the usage of the facility.

The Company provides channels for employees to report issues or risks associated with the use of the premises, in order to rectify, repair, or prevent potential hazards in the workplace. In the past year, there have been 617 incidents reported through the GS Online channel, which were all addressed and resolved at 100%. These incidents were primarily related to reporting repairs for electrical equipment, damaged furniture, and damaged bathrooms. There have been no incidents that have resulted in safety hazards or harm to employees.

Initiative to support physical and mental wellness, ergonomics and overall mental and physical well being

The Company conducts various activities to support physical and mental well-being, as well as stress management, among its employees. The Company provides a comfortable work environment and organizes activities to help employees relieve work-related stress and improve their physical and mental health. The company also arranges activities that promote teamwork and positive relationships within the organization. Throughout the year, the Company organizes a diverse range of activities.

    Physical Aspect

    The Arrangementand Design of Relaxing & Common Areas

    KTC has improved the office space by accepting ideas and inspirations from all employees to make their work experience as enjoyable as possible. Employees can change their work environment as they please, whether during or after work hours, without being limited to their work desks. They can also share ideas or have online meetings anytime to adapt to the changing trends of technology and society. The Company places emphasis on creating a relaxed, minimalist and modern atmosphere, equipped with comfortable amenities and innovations that enhance work performance. There are also play areas, private phone booths, vending machines, and relaxed work areas. The Company believes that when employees are happy, their work performance improves. This leads to better products and services for customers and business partners. KTC has made improvements and allocated more space for Relaxing & Common Areas for employees, including the UBCII and Thai Summit buildings, opened for use in 2023.

    Physical Exercise Activies

    The Company provides badminton and football clubs for employees to join, based on their interests, to promote healthy lifestyles and support physical activity. The clubs have been organized since year 2006. In year 2002, the Company has prepared a badminton court for employees who are interested in the sport to participate in daily Friday games throughout the year. Additionally, the Company organizes an annual football competition among 9 participating teams from various business unit and related companies. This event helps to build good relationships within the organization and is carried out in accordance with strict health and safety regulations, with the safety of employees being a top priority

    Remark: Ergonomics refers to the science or practice of fitting work conditions to the workers, or improving work processes in a systematic manner, in order to work correctly, efficiently, reduce errors in work, improve safety, reduce stress and fatigue from work.

    “KTC CHALLENGE” body management program and anti-office sydrome

    KTC invited physiotherapists from the Rebalance Institute to educate and teach different body management techniques to the employees, which they can do at their own desk or work area. The Company has arranged ongoing activities for employees to practice various techniques and post clips or photos of themselves on the KTC UNITE with captions or messages inviting others to keep away office syndrome. Prolonged sitting, may cause symptoms such as headaches, neck, and lead to shoulder pain.

      Mental Aspect

      The Inspiration Talk event "Managing Stress, Pressure, and Understanding Depression Issues".

      "Employees" are considered as a valuable resource and foundation of a successful organization. In today's work environment, the impact of the COVID-19 pandemic has added to the stress levels of employees. Recognizing this issue, a seminar has been organized to educate and provide understanding on the topic of "Managing Stress, Pressure, and Understanding Depression Issues". The seminar is open for all employees, regardless of their job position or qualifications, to participate in both offline and live formats. The purpose of the seminar is to increase awareness and understanding of stress management, pressure, and depression issues, and to apply this knowledge in daily life. Participants will also learn to self-observe and take care of themselves and those around them.

      KTC Nopamas Fashion Contest Event

      The Company organized an event for employees to participate in the Thai tradition through the KTC Nopamas dress-up competition. The opportunity is open to all genders, ages, and groups, including the diverse LGBTQI+ community, to showcase their creativity and design skills through equal opportunities. The presentation of the outfits will be recorded on video and shared on the Company's KTC UNITE platform, and all employees will have the chance to vote for the best-designed outfit in this event to receive a prize.

      “Contest of Loved Pets” program

      The Company organized an event for its employees to take pictures with their beloved pets and showcase them to their colleagues in the KTC community. This event aims to create better relationships among employees who share the same love for pets, by providing a platform for discussion and exchange of pet-related ideas through KTC UNITE. The 10 pictures with the most likes will be the winners and receive awards.

      “Mother’s Day” Event

      The Company organized an activity for employees to express their love for their mothers through the KTC UNITE platform by posting photos of themselves and their mothers, showcasing the love and bond within their families. Employees are encouraged to use their creativity to come up with interesting ways to communicate their messages during the “Mother’s Day Celebration” event. The activity aims to highlight the love and appreciation that employees have for their mothers, who are loved and cherished.

      "Why Keep? It has to be kept?” Event

      The Company organized actress-relief activities for employees. It can be easily started from things near at hand, by reviewing oneself and identifying what has been kept at home but not used. This encourages everyone to give importance to organizing their own home and be able to explain the reasons for keeping those belongings. When the surrounding environment is good, the stress and anxiety levels decrease, and efficiency increases. Employees participated and had fun by posting the items they kept on the KTC UNITE platform.

      Welfare arrangement for Employee

      In 2022
      Total number of employees who underwent to health check-up

      1,269 employees

      Total number of employees who received vaccinations

      350 employees

      Occupation Health and Safety Information

      0
      Incidents per working hours

      In 2019-2022

      • Rate of recordable work-related injuries
      • Rate of high-consequence work-related injuries (excluding fatalities)
      • Lost Time Injury Rate
      • Lost Day Injury Rate
      • Rate of fatalities as a result of work-related injuries
      • Occupational Disease Rate
      • Lost Day Rate
      0
      Days

      In 2019-2022

      Total number of absenteeism as a result of work-related injuries
      Absentee Rate (AR) 2019 2020 2021 2022
      (Total number of absentee rate including work-related and non-work-related) 1.09% 1.08% 1.55% 2.92%