Remarks :
(1) The target of absenteeism as a result of work-related and non work-related injuries.
(2) Reported via HR and the GS Online System.
Remarks :
(1) The target of absenteeism as a result of work-related and non work-related injuries.
(2) Reported via HR and the GS Online System.
Ensuring health and safety in the workplace is crucial. If a company neglects or fails to comply with relevant standards, it may result in an unsuitable workplace environment. This can become a problem affecting the physical and mental well-being of employees, as well as potentially reducing work efficiency.
If a company effectively manages employee health and safety in the workplace, it will positively impact employee work efficiency. This can result in reduced sick leave or resignation rates among employees, as well as enhancing the company’s image and reputation.
The Company is dedicated to safeguarding the safety rights of its employees and emphasizes their health and safety in the workplace. This dedication aims to establish an accident-free organization, promote happiness, and ensure a good quality of life for employees. The Company promotes knowledge, understanding, and cultivates awareness of occupational health and safety within the organization. It nurtures an understanding of the causes and impacts that may lead to accidents or hazards in the workplace and takes measures to ensure a safe workplace environment in compliance with laws and regulations related to occupational health and safety in the workplace environment. This program is designed to create a conducive work environment for employees, reduce risks, alleviate concerns, and prevent accidents or injuries resulting from business operations within the Company.
The Company has applied national and international principles of law relating to health and safety in the workplace in the Company’s occupational health and safety environment policy. The policy approved by the Management Committee and equipped with the following objectives :
The Company has established various committees to ensure that the Company has proper governance oversight and management of occupational health and safety as follows:
The Occupational Health and Safety, Environment Committee consists of the management representatives and employee representatives and secretary. This Committee is responsible for efficiently manage occupational, health and safety in the following areas:
The Crisis Management Committee consists of the Chef Operations Officer, as the chairman of the Committee, and other management representative from various business unit.
The Committee is responsible for determining the scope of the Business Continuity Plan (BCP) to support various crises such as disasters, epidemics, fires, etc. It is responsible for making decisions an activating the plan and overseeing its implementation to ensure that the Company critical business transactions can be carried out continuously.
The Company takes the following actions to effectively manage occupational health and safety in the workplace environment as follows:
Risk Levels | Risk Management |
---|---|
High | The risk is at a high level, immediate risk management must be implemented, and corrective actions taken to reduce the risk to an acceptable level. Verification of these corrective actions must be conducted before work resumes, along with the development of control measures. Evidence must be available for review throughout the process. |
Rather High | The risk is at a moderately high level. Existing control measures should be reviewed. If existing control measures are insufficient, consider improving existing measures or canceling and implementing new measures. Evidence must be available for inspection throughout the implementation period. |
Medium | The risk is at a moderate level, within an acceptable range. Continuously implement the existing control measures to prevent and monitor against further increases in risk. Also, mandate close monitoring of all operations by designated supervisors. |
Rather Low | The risk is at a moderately low level. Continue implementing the existing control measures consistently to prevent and monitor against any further increase in risk |
Low | The risk is at a low level. Regularly inspect the work by supervisors, responsible departments, and the occupational health and safety in the workplace environment committee. |
In addition, the Company also identifies and assesses occupational health and safety in the workplace environment risks at the organizational level through the identification of sustainability risks (ESG Risk).
Providing Channels
for Reporting
Safety, Occupational
Health, and Work
Environment Issues.
The Company is dedicated
to ensuring occupational
health and safety in the
workplace environment.
It also places a high
priority on mental
health and well-being,
actively addressing and
preventing employee
health risks. This is
particularly important
given the rising
prevalence of mental
health issues, stress,
work fatigue, and
burnout that can impact
employees of all ages
and backgrounds. To
facilitate this, KTC has
established multiple
channels for employees
to report issues or seek
advice such as
• GS
online
Channel for employees to
report problems or risks
associated with
workplace facilities
usage. This enables
timely resolution of
issues, repairs, or
preventative measures to
mitigate workplace
hazards. GS Online has
received 1,099 reports.
All of which have been
resolved These incidents
involve reporting issues
such as electrical
equipment repairs,
damaged furniture,
malfunctioning
bathrooms, facility
rearrangements,
equipment relocation,
and workplace
temperature. There has
been no previous
occurrence that has
resulted in unsafe
conditions or posed any
danger, causing harm to
the employees.
การจัดให้มีช่องทางในการรับแจ้งเกี่ยวกับความไม่ปลอดภัย จากการใช้สถานที่
บริษัทจัดให้มีช่องทางในการให้พนักงานแจ้งปัญหา หรือความเสี่ยงจากการใช้สถานที่ เพื่อให้สามารถแก้ไข ซ่อมแซม หรือป้องกัน ไม่ให้เกิดความเสี่ยงจากการทำงานในสถานประกอบการ โดยมีเหตุการณ์ที่ได้รับแจ้งผ่านช่องทาง GS Online จำนวน 617 เหตุการณ์ ซึ่งสามารถแก้ไขได้ทั้งหมดร้อยละ 100 โดยเป็นเหตุการณ์แจ้งเกี่ยวกับการแจ้งซ่อมอุปกรณ์ไฟฟ้า เฟอร์นิเจอร์ชำรุด ห้องน้ำชำรุด เป็นต้น ซึ่งที่ผ่านมาไม่มีเหตุการณ์ที่ทำให้เกิดความไม่ปลอดภัยหรือก่อให้เกิดอันตราย ความเสียหายต่อพนักงาน
•
the medical room
The Medical Room serves
as a point of contact
for employees seeking
advice from nursing
staff. Nurses are
available to assess
symptoms, provide
initial medical care,
and offer guidance on
health concerns and
illnesses that may arise
during work hours. In an
emergency, the nurse
will promptly coordinate
with nearby medical
facilities.
• HR Incident
Enables channel for
employees to report any
incidents that occur in
the workplace. Managed
by HR, this system
oversees the reception
of reports, collaborates
with relevant parties
and conducts thorough
investigations to
resolve the issues
effectively.
• HR
Clinic
Serves as a direct
communication channel
for employees to engage
with HR regarding any
issues, seek advice,
lodge complaints, or
share information.
Confidentiality is
maintained for all
discussions, and
employees have the
freedom to select their
preferred contact within
HR. This channel creates
an environment of
psychological safety,
ensuring employees feel
comfortable discussing
their concerns directly
and without
intermediaries.
• Jaifull
(Mental Service)
Mental health service
channels (Jaifull
Listens) establish a
bridge for employees to
communicate, seek
guidance, express
concerns, alleviate
anxiety and stress, and
receive advice through
an external firm with
specialized expertise in
mental health. It
ensures confidentiality
and safety in sharing
information while
serving as an early
monitoring system for
addressing issues.
In order to ensure the safety of employees as tenants of the office building, the Company collaborated with the building for regular fire drills every year. In 2022, coordinators and fire wardens were assigned for each department. The Company participated in a fire drill with Thai Summit Building on March 25, 2022 and with UBC II Building on April 8, 2022.
In order to ensure the safety of employees as tenants of the office building, the Company collaborated with the building for regular fire drills every year. In 2022, coordinators and fire wardens were assigned for each department. The Company participated in a fire drill with Thai Summit Building on March 25, 2022 and with UBC II Building on April 8, 2022.
The Company announced measures to prevent and reduce the spread of COVID-19, including the Work From Home measure and the rights to take leave during the pandemic. In addition, it also took care of employees in such distressing situations such as communicating quickly and accurately about the situation of the COVID-19, closely supported employees who were at risk or had been exposed to COVID-19 or provided vaccinations for employees, etc.
The Company provided a suitable and ready-to-use working environment, in accordance with legal standards and suitable for various usage as follows:
In 2022, the Company arranged safety quality assurance construction management, inspection of work equipment after installation, illuminance and humidity, by external agencies.
The Company provides channels for employees to report issues or risks associated with the use of the premises, in order to rectify, repair, or prevent potential hazards in the workplace. In the past year, there have been 617 incidents reported through the GS Online channel, which were all addressed and resolved at 100%. These incidents were primarily related to reporting repairs for electrical equipment, damaged furniture, and damaged bathrooms. There have been no incidents that have resulted in safety hazards or harm to employees.
The Company conducts various activities to support physical and mental well-being, as well as stress management, among its employees. The Company provides a comfortable work environment and organizes activities to help employees relieve work-related stress and improve their physical and mental health. The company also arranges activities that promote teamwork and positive relationships within the organization. Throughout the year, the Company organizes a diverse range of activities.
KTC has improved the office space by accepting ideas and inspirations from all employees to make their work experience as enjoyable as possible. Employees can change their work environment as they please, whether during or after work hours, without being limited to their work desks. They can also share ideas or have online meetings anytime to adapt to the changing trends of technology and society. The Company places emphasis on creating a relaxed, minimalist and modern atmosphere, equipped with comfortable amenities and innovations that enhance work performance. There are also play areas, private phone booths, vending machines, and relaxed work areas. The Company believes that when employees are happy, their work performance improves. This leads to better products and services for customers and business partners. KTC has made improvements and allocated more space for Relaxing & Common Areas for employees, including the UBCII and Thai Summit buildings, opened for use in 2023.
The Company provides badminton and football clubs for employees to join, based on their interests, to promote healthy lifestyles and support physical activity. The clubs have been organized since year 2006. In year 2002, the Company has prepared a badminton court for employees who are interested in the sport to participate in daily Friday games throughout the year. Additionally, the Company organizes an annual football competition among 9 participating teams from various business unit and related companies. This event helps to build good relationships within the organization and is carried out in accordance with strict health and safety regulations, with the safety of employees being a top priority
Remark: Ergonomics refers to the science or practice of fitting work conditions to the workers, or improving work processes in a systematic manner, in order to work correctly, efficiently, reduce errors in work, improve safety, reduce stress and fatigue from work.
KTC invited physiotherapists from the Rebalance Institute to educate and teach different body management techniques to the employees, which they can do at their own desk or work area. The Company has arranged ongoing activities for employees to practice various techniques and post clips or photos of themselves on the KTC UNITE with captions or messages inviting others to keep away office syndrome. Prolonged sitting, may cause symptoms such as headaches, neck, and lead to shoulder pain.
"Employees" are considered as a valuable resource and foundation of a successful organization. In today's work environment, the impact of the COVID-19 pandemic has added to the stress levels of employees. Recognizing this issue, a seminar has been organized to educate and provide understanding on the topic of "Managing Stress, Pressure, and Understanding Depression Issues". The seminar is open for all employees, regardless of their job position or qualifications, to participate in both offline and live formats. The purpose of the seminar is to increase awareness and understanding of stress management, pressure, and depression issues, and to apply this knowledge in daily life. Participants will also learn to self-observe and take care of themselves and those around them.
The Company organized an event for employees to participate in the Thai tradition through the KTC Nopamas dress-up competition. The opportunity is open to all genders, ages, and groups, including the diverse LGBTQI+ community, to showcase their creativity and design skills through equal opportunities. The presentation of the outfits will be recorded on video and shared on the Company's KTC UNITE platform, and all employees will have the chance to vote for the best-designed outfit in this event to receive a prize.
The Company organized an event for its employees to take pictures with their beloved pets and showcase them to their colleagues in the KTC community. This event aims to create better relationships among employees who share the same love for pets, by providing a platform for discussion and exchange of pet-related ideas through KTC UNITE. The 10 pictures with the most likes will be the winners and receive awards.
The Company organized an activity for employees to express their love for their mothers through the KTC UNITE platform by posting photos of themselves and their mothers, showcasing the love and bond within their families. Employees are encouraged to use their creativity to come up with interesting ways to communicate their messages during the “Mother’s Day Celebration” event. The activity aims to highlight the love and appreciation that employees have for their mothers, who are loved and cherished.
The Company organized actress-relief activities for employees. It can be easily started from things near at hand, by reviewing oneself and identifying what has been kept at home but not used. This encourages everyone to give importance to organizing their own home and be able to explain the reasons for keeping those belongings. When the surrounding environment is good, the stress and anxiety levels decrease, and efficiency increases. Employees participated and had fun by posting the items they kept on the KTC UNITE platform.
Absentee Rate (AR) | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|
(Total number of absentee rate including work-related and non-work-related) | 1.09% | 1.08% | 1.55% | 2.92% |