Frequestly Asked Questions

Krungthai Card Public Company Limited operates a credit card business as its main business, including credit card related business, merchant acquiring business, payment service, as well as a personal loan business. In response to changes in technology and society, KTC established the subsidiaries and added the occupational retail lending business and e-money business to support the Company's business operations to create sustainable long-term returns

KTC operates in retail consumer finance business including unsecured loan which are credit card and personal loan business. As of 3Q2025, Total receivables are stated below.

The revenue structure of KTC consisted of interest income and fee income from two main businesses: credit card business and personal loan business, including leasing business. details shown in the chart below.

As of the end of 3Q2025, the Group maintained a strong capital structure with well-diversified funding sources, totaling THB 55,655 million in borrowings (including lease liabilities). Long-term borrowings accounted for 70% of total borrowing, while short-term borrowings (including short-term loans and debentures due within one year) represented 30%. KTC’s funding sources remained well-diversified across Thai commercial banks, securities companies, insurance firms, and investment funds. This comprised short-term borrowing from Krungthai Bank and related parties of THB 380 million, short-term borrowing from other financial institutions of THB 5,400 million, long-term loans from Krungthai Bank totaling THB 11,500 million, and debentures of THB 38,094 million. Debentures accounted for approximately 68% of total borrowings, reflecting strong investor confidence and KTC’s solid access to the domestic bond market.

In addition to managing its capital structure, the Group continued to uphold strong financial discipline, as reflected by a low debt-to-equity (D/E) ratio of 1.51 times, a significant decline from 1.64 times in 2Q2025 and 1.78 times in 3Q2024. The improvement was mainly attributed to two key factors: 1) consistent profit accumulation, which strengthened shareholders’ equity; and 2) the economic slowdown resulted in slower portfolio expansion, lowering the need for additional borrowings to support new loans. However, the current D/E ratio remains well below the debt covenant of 10 times, underscoring KTC’s high financial flexibility to support future business expansion and withstand potential economic volatility

In terms of liquidity, as of the end of 3Q2025, the Group maintained a strong liquidity position with available credit lines totaling THB 25,990 million. Meanwhile, the total amount of debentures and long-term borrowings maturing in 4Q2025 stood at THB 4,000 million. This demonstrates that the Group’s available liquidity far exceeds its near-term debt obligations, reflecting a solid liquidity position and minimal short-term default risk.

According to the Bank of Thailand (BOT), at the end of 9M2025, industry-wide credit card receivables amounted to THB 478,962 million, personal loans receivables totaled THB 856,145 million representing a year-on year contraction of 1.6% and 0.7% respectively. Industry wide credit card spending reached THB 1,645,154 million, expanded slightly by 0.1% (YoY) which was lower than KTC’s credit card spending growth 3.8% or an amount of THB 219,572 million.

Despite the challenging and uncertain economic environment, KTC continued to deliver solid performance, expanding its market share across all key product segments during 9M2025 compared with the same period last year:

• Credit card receivables: Market share rose to 14.5%, from 14.2%.
• Credit card spending: Market share increased to 13.3%, from 12.9%.
• Personal loan receivables: Market share grew to 4.2%, from 4.0%.

The company pays good attention on every step of the operation. We are very selective on approval process and performs well on debt collection. In addition, our management always pays close attention to the debt collection process. As a result, the company could perform well on debt collection and has good credit quality. In 3Q25, Bad debt recovery amounted to Baht 1,015 million, a minor decrease of 1.4% (YoY), but an improvement of 2.3% QoQ, reflecting the Group’s ability to maintain strong debt collection efficiency despite the challenging macroeconomic environment.

The Group continued to demonstrate effective asset quality management, as reflected by the improved credit risk indicators as follows:

The non-performing loan ratio (%NPL) of the Group decreased to 1.85% as of the end of 3Q2025, compared to 1.93% in the same period last year. For the Separate Financial Statement, the NPL ratio also remained low at 1.57%, down from 1.61% in the previous year, driven by disciplined debt management that resulted in improvement to the overall portfolio quality.

In terms of provisioning, the NPL Coverage Ratio increased to 426.1% from 373.3% in the previous year. For the Separate Financial Statement, the ratio rose further to 470.1% from 421.9%, reflecting the Group’s prudent approach in maintaining sufficient reserves to strengthen financial stability.

The credit cost for the Group stood at 5.4% for 3Q2025, down from 6.1% (YoY), and 5.7% for 9M2025, down from 6.3% (YoY). For the Separate Financial Statement, the credit cost decreased to 5.4% in 3Q2025 from 5.8% (YoY) and 5.6% in 9M2025 from 6.1% (YoY), reflecting effective management of overall asset quality in line with established targets.

In 9M25, expected credit losses amounted to Baht 4,561 million, reflecting a 8.5% (YoY) decrease, reflecting the Group’s effective credit risk management, portfolio quality control, and strong collection performance

The shareholders’ meeting no. 1/2003 on March 25, 2003, approved the dividend payment policy to pay approximately 40 percent of net profit after deduction of income tax and appropriation for a legal reserve since 2003 onward. The table below shows the dividend payment for the operating result during 2019 – 2024.

KTC has integrated sustainability principles across economic, social, and environmental dimensions into its business operations, driving responsible, fair, and transparent practices. The Company focuses on developing digital innovation and technology to create products and services that fulfill stakeholders’ needs and to create long-term value with an aim at supporting both organizational and national progress toward sustainable growth. The Company’s sustainability strategy and operational framework are outlined as follows:

Governance Excellence
Enhance corporate governance standards to ensure transparency and auditability with strong business ethics. The Company has established robust risk management and data governance systems to support high-quality operations and disclosures to reinforce stakeholder confidence.

Green Growth
Operate business with environmental consideration by reducing greenhouse gas emissions, optimizing resource efficiency, and promoting eco-friendly behaviors within the organization and across the supply chain through the Company’s products and services. These determinations support national policy towards a low-carbon economy and the country’s Net Zero Emissions target by 2050.

Responsible & Inclusive Finance
Develop and deliver financial products and services that enhance the quality of life for all customer segments by ensuring fair and equitable access, together with promoting financial literacy to improve financial well-being across Thai society while empowering employees as a key driving force of the business and upholding respect for human rights at both organizational and societal levels.

Digital SD Innovation
Leverage digital innovation and technology to create products and services that meet customer needs while ensuring data security and privacy for customers and stakeholders. This is to strengthen the Company’s sustainable competitiveness in the digital era.

Culture Transformation

Foster an organizational culture where “sustainability mindset” is embedded into every work process across all employee levels. This is achieved through organizational and business unit-level goals and KPIs, continuous learning and employee engagement, making sustainability an integral part of KTC’s business operations.

KTC supports the United Nations Sustainable Development Goals (SDGs). Further details can be found at: https://www.ktc.co.th/en/sustainability-development