In case of problems using the service or out-of-order machine, what should I do?

Contact our Merchant Business Department 24 hours daily at 02 123 5700 or e-mail to ktc_merchant@ktc.co.th

Which channels can I use to apply to become a KTC merchant?

Stores can apply to become a merchant via 3 main channels:

  1. Fill out the required information on the website to apply to be a merchant.
  2. Contact the Merchant Services Department tel. 02 123 5700, every day, 24 hours a day.
  3. Send an email to ktc_merchant@ktc.co.th.

How many days are required for the approval and installation of the machine/service?

  • For EDC card swipe machine service and Alipay and Alipay+ payment services, the installation process takes 5 business days within Bangkok and 10 business days in other provinces, starting from the date when KTC Head Office in Bangkok receives all required application documents.
  • For the online payment system service (Payment Gateway), the connection process takes 2 weeks from the date that KTC Head Office in Bangkok receives all required application documents.
  • For the automatic debit service from customer accounts (AUTO PAYMENT / RECURRING), our staff will reach out to you after receiving all required application documents.

Is there a minimum amount required for installment payments with a KTC card?

  • Installment payments with a KTC card are available for payments of 3,000 baht or more, or as specified by the store. Additionally, there must be a monthly installment payment of not less than 500 baht.
  • Installment payments with a KTC card is only available upon use of a KTC credit card with the card swipe machine service and KTC's online payment system.

How do member merchants receive payment for card payments?

KTC will transfer money to the merchant's Krungthai Bank account, along with a summary of card receipts, before 9:00 p.m. every day, including business holidays. The money will be transferred into the account the next day. For Alipay / Alipay+, merchants should summarize sales before 11:00 p.m., and the merchant will receive the transferred money the following day.

The merchant can check the account balance, request a card receipt report, and obtain a tax invoice the next day using KTC's online service through KTCOnline at www.ktc.co.th/online.

The ALIPAY and ALIPAY+ payment services are suitable for what type of stores ?

Ideal for shops catering to tourists, especially those from China, South Korea, Malaysia, and other countries who frequently purchase products/services. Also suitable for shops aiming to expand their business with tourists. Transactions are facilitated by the merchant scanning a QR code on the customer's eWallet.


Which bank credit cards can accept QR credit card payments ?

Currently, only Visa or Mastercard credit cards issued in Thailand are supported by the following applications: KTC (KTC Mobile), SCB (SCB Easy), Krungsri (Uchoose), KBANK (K PLUS), and BANGKOK BANK (Bangkok Bank).